How long does it take to deliver?
Products are usually delivered within 3-4 working days.
Which parcel service do you use to send my parcel?
We ship our products with our delivery partner GLS.
How can I track my order during delivery?
GLS will notify you by e-mail after you have ordered the parcel delivery. This notification e-mail will contain all the important details of the parcel, the contact details of GLS customer service and a link to track the status of your parcel and when it will be delivered.
Furthermore, on the day of delivery, you will receive another e-mail from GLS to the e-mail address you provided when ordering, which will contain the parcel number, the amount to be paid, the expected delivery time (3-hour time interval) and the courier’s phone number for smooth communication. If you have any unforeseen changes that may affect the delivery, please inform the courier before the delivery so that he/she can adapt to the changed circumstances in time. We all aim to deliver your parcel successfully. We thank you in advance for your cooperation.
Can I change the delivery address and/or date after the order has been finalised?
Yes, GLS will notify the recipient of the parcel delivery and offers several delivery options.
GLS will notify you by e-mail after you have ordered the parcel delivery. The first notification contains all the important details of the package, contact details for customer service and a direct link to the GLS Delivery Manager website. The online interface gives you a choice of delivery methods. For example, you can request a new delivery date, enter a different address, or redirect your parcel to a GLS ParcelShop.
