Where can I go with my complaint?
If you have any problems, please contact us at panasz@bvonlineshop.hu. We will investigate all complaints and respond within 14 days at the latest.
We always strive for a solution. If we are unable to find a solution that is acceptable to you, you can take your complaint to the Hungarian government office responsible for your place of residence or stay, as the consumer protection authority, or to the Hungarian conciliation body of your choice. However, we are not obliged to and do not intend to participate in dispute resolution proceedings before consumer conciliation bodies.
How can I subscribe to the newsletter?
If you don’t want to miss out on the latest promotions, please register on our site and tick the “BV Online Shop” newsletter box, or tick the “I want to be informed about news, promotions and coupons” box when placing your order.
You can unsubscribe from the newsletter at any time. If you wish to do so, please let us know by sending an e-mail to info@bvonlineshop.hu.
How often do I receive the newsletter?
Our newsletter is published at irregular intervals, usually when we have a new collection or special offers.
What is a newsletter and how can I benefit from it?
The newsletter regularly informs you about new products added to our online shop and current promotions. If you subscribe to our free newsletter, we will send you exclusive content:
- about our latest products,
- about coupons and discounts,
- about our special offers.
How can I send you my suggestions or feedback?
We welcome feedback, criticism and praise. Email us at info@bvonlineshop.hu.
What can I do if I want to complain?
If a product we have delivered is damaged or faulty, you can complain about the product and, of course, return it to us free of charge. In this case, please send us an e-mail to panasz@bvonlineshop.hu.
