Flexible delivery: GLS notifies the recipient of the parcel delivery and offers several delivery options.
GLS notifies the recipient by SMS or e-mail after the parcel delivery has been ordered. The first notification contains all the important details of the package, contact details for customer service and a direct link to the GLS Delivery Manager website. In the online interface, the recipient can choose between several delivery methods. For example, you can select a new delivery date, enter a different address or redirect the parcel to a GLS ParcelShop.
The second e-mail/SMS notification will be sent on the morning of the delivery date, when the courier receives the parcel and assigns an expected delivery time with a 3-hour window. This message will also include the courier’s phone number and customer service contact details.
If the first delivery attempt was unsuccessful, the recipient will be automatically notified by email or SMS. The message contains the contact details of the GLS Delivery Manager website, where you can select the next delivery method.
FlexDeliveryService includes a third delivery option if required.
FlexDeliveryService allows recipients to be actively involved in the logistics process, which not only contributes to successful delivery, but also significantly improves the quality of customer service.
Benefits for the recipient
- Notification of delivery
- Predicted delivery window
- Choose delivery options without registering – quickly and easily online
- Three delivery attempts
Delivery options:
- Delivery on another working day
- Delivery to a new address
- Delivery after working hours between 17.00 and 20.00 (only in GLS depots)
- Delivery to a GLS ParcelPoint
- Delivery to a GLS Vending machine
- Personal pickup at GLS depot
https://gls-group.eu/HU/hu/rendszeres-csomagfeladas/szallitas-menete/szolgaltatasok